24/7 support staff
Someone is there for you, day and night
From your first question until you have fully recovered at home, you have a personal coordinator, medical interpreters and nurses who speak your language, reachable at any hour.
- English
- German
- Turkish
Support at every step
Your support doesn’t start at the airport and doesn’t end when you fly home.
- 01Before you travel
Planning your treatment
It starts with a free online consultation. Your coordinator answers your questions and prepares a personal treatment plan with the surgeons.
- Free online consultation
- Treatment plan with your surgeon
- Hospital dates, hotel and transfers booked
- Your day-by-day plan before you fly
- 03After you fly home
Until you have fully recovered
Your coordinator arranges regular follow-ups and reviews your healing photos with your surgeon, and stays available for every question.
- Regular follow-ups
- Healing photos reviewed by your surgeon
- Answers about swelling, sleep and results
- Aftercare teams in London and Stuttgart
More than medical support
When your recovery allows it, our interpreters and guides are happy to help with short city trips, shopping or a visit to one of Istanbul’s sights, so your stay feels less like a hospital visit.
The MAYCLINIK Standard
Four commitments that cover your care from the first video call to long after you fly home.
MAYContour
Before surgery
Surgeons are not interchangeable. Each of ours performs certain operations far more often than others, so you are matched to the one whose routine work is your operation. You meet on video before you travel, and the plan is agreed there, not on arrival.
MAYContourMAYCare+
In Istanbul
From the moment you land to the moment you fly home, one team is responsible for you: airport transfers, your hotel stay, hospital admission, a doctor and nurse who visit you at the hotel, and a check on how you are every day, in your own language.
MAYCare+MAYCheck
Back home
The hardest part of recovery happens after you get home. For twelve months your aftercare nurse stays with you, reviewing how you are healing, telling you what is normal and what is not, and answering questions through our London and Stuttgart offices.
MAYCheckMAYCover
If anything changes
Healing is not always a straight line, and a final result can take up to a year to settle. MAYCover is how we handle it, with your surgeon, if something does need revisiting. Ask your coordinator what it covers, before you book, rather than after.
MAYCover
24/7 support: frequently asked questions
Yes. During your treatment in Istanbul, your coordinator and our team can be reached on WhatsApp day and night.
English, German and Turkish. A medical interpreter is with you at every appointment in Istanbul.
Yes. Your personal patient coordinator is your contact from the first consultation until your follow-up after you go home.
Your coordinator arranges follow-ups and reviews healing photos with your surgeon. Our aftercare teams in London and the Stuttgart region support you locally.
No. Support before, during and after your treatment is part of every MAYCLINIK package.
Yes. Between appointments, our nurses check on you at the hotel and help with medication and wound care.
Contact
Talk to a coordinator today
Ask us anything, in English, German or Turkish. You receive a personal answer and, if you wish, a treatment plan within 24 hours.
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